A short while ago, Porter-Cable brought out a new line of tools targeted at professionals. These tools were shown to editors in an event in New York and are in stores now (click here to read about the tools). I received a phone call yesterday afternoon from one of my Delta/Porter-Cable contacts and the focus of the phone call was to inform me, and have me relate to you, of a small problem with the some of the lithium-ion (Li-ion) batteries , only the Li-ion batteries , associated with the drill/drivers of this new line of tools.
Porter-Cable has uncovered an issue in about 6 percent to 8 percent of the lithium-ion batteries that causes the batteries not to recharge. Chances are you won’t be affected with this problem, but if you are, here’s what you need to know:
Customers who have purchased the PORTER-CABLE 18V cordless lithium drill/driver kit (PCL180DK-2) and have experienced difficulty charging their battery are encouraged to contact any PORTER-CABLE service center or call 888-848-5175 to receive a replacement battery. To locate the nearest authorized PORTER-CABLE service center, log onto www.PORTERCABLE.com <http://www.portercable.com/> and click on the Service/Support tab.
To face this issue head-on and work to satisfy customers is how companies build trust. I applaud Delta/Porter-Cable for being up front about this issue and keeping its customers informed.
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