I want to take a minute here to apologize to many of our new subscribers who have not received the first issue of their subscription to Woodworking Magazine, but they have received a bill for the subscription.
We hit a couple rough spots with this first mailing, and I promise you I am doing everything I can to ensure it never happens again.
Bottom line: Issue 9 went out in the mail on Monday, March 17. If you live in the United States, you should have your copy by March 24. International orders should take a bit longer.
If you’d like to read the gory details, here they are, short and sweet: The magazine was supposed to mail from the printer during the week of March 3. Our printer, however, received the wrong mailing labels. Meanwhile, the bills went out in the mail (on time). And now we have confused and frustrated would-be readers.
If you have a bill and checked the status of your subscription on-line and it says “suspended,” please ignore that. It’s a poor choice of words on our part and we’re working to fix that. It means that your payment is “pending.”
Thanks everyone for your patience as we get this horse out of the gate. The next issue will go smoother.